Definitions and key terms

For th s Privacy Polley

• Cookie: small amount of data generated by a website and saved by your web browser It is used to identify your browser provide analytics, remember information about you such as your language preference or login information
• Company: when this policy mentions ·company,” “we,” ·us,” or “our,” it refers to SavvyCAD Solutions ltd, Daphton Court, Suite A4, Riverside Drive, Westlands, Nairobi, Kenya that is responsible for your information under this Privacy Policy
• Country: where SavvyCAD Solutions ltd or the owners/founders of SavvyCAD Solutions Ltd are based, in this case Is Kenya
• Customer: refers to the company organization or person that signs up to use the SavvyCAD Solutions Ltd Service to manage the relationships with your consumers or service users
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to v sit SavvyCAD Solutions ltd and use the services
• IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often De used to identify the location from which a device is connecting to the Internet
• Personnel: refers to those individuals who are employed by SavvyCAD Solutions Ltd or are under contract to perform a service on behalf of one of the parties
• Personal Data: any information that directly, indirectly, or in connection with other information – including a personal identification number – allows for the identification or identifiability of a natural person
• Service: refers to the service provided by SavvyCAD Solutions ltd as described in the relative terms (1f ava1laD1e) and on this platform
• Third party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you
• Website: SavvyCAD Solutions Ltd’s site, which can De accessed via this URL www.savvycad.com
• You: a person or entity that is registered with SavvyCAD Solutions Ltd to use the Services

Information automatically collected

There s some informat on like your Internet Protocol (IP) address and/or Drowser and device characteristics – s collected automat cally when you v sit our platform  This informat on may be used to connect your computer to the Internet  Other 1nformat1on collected automatically could be a ogin, e-mail address, pa ssword, computer and connect on information such as browser plug-in types and versions and t me zone setting , operating systems and platforms, purchase history, (we sometimes aggregate wrth simi ar informat on from other Users), the full Uniform Resource locator (URL) dickstream to, through and from our Webs te that may  include date and time; cookie numDer; parts of the site you viewed or searched for; and the phone numDer you used to call our Customer Services. We may also use Drowser data such as cookies, Flash cookies (also known as Flash Local Shared ODJects) or sImllar data on certain parts of our WeDsIte for fraud prevent on and other pur poses. Dunng your visits, we may use software tools such as JavaScr pt to measure and collect session informat on including page response times, download errors, length of visits lo certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to Drowse away from the page. We may also collect technical information to help us dentify your device for fraud prevention and diagnost c purposes We automatically collect certain information when you vis t, use or navigate the p atform. This information does not reveal your specific dent ty (like your name or contact informat on) Dut may include device and usage information, such as your IP address, browser and device characteristics, operating system, anguage preferences, referring URLs, device name, country location, informat on aDout who and when you use our and other technical information  This 1nformat100 is primarily needed lo maintain the security and operation of our , and for our mtemal analytics and report ng purposes

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways

• To personalize your exper ence (your information hel ps us to better respond to your md1v dual needs)
• To improve our serv1ce (we continually strive to improve our service offerings t>ased on the information and feedback we receive from you)
• To improve customer serv ce (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transact ons
• To administer a contest, promot on, survey or other site feature
• To send periodic emails

When do we use customer information from third parties?

We receive some information from the third parties when you contact us. For example, when you suDmit your email address to us to show interest in Decoming our customer, we receive information from a third party that provides automated fraud detection services to us. We a so occasionally collect information that is made publicly available on social media weDsites. You can control how much of your in format on social media websites make puDlic by vis ting these weDs tes and changing your privacy settings

Do we share the information we collect with third parties?

sponsors, promotional and marketing partners, and others who prov de our content or whose products or services we think may interest you We may also share It with our current and future affil ated compames and business partners, and if we are mvolved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.��;}� We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and our service, database storage and management, e-mail management, storage market ng, credit card processing, customer service and fulfilling orders for products and services you may purchase through our platform We will likely share your personal informat on, and possibly some non personal information, with these third parties to enable them to perform these services for us and for you ���� We may share portions of our og file data, including IP addresses, for ana yt cs purposes w th third parties such as web analytics partners, applicat on deve opers, and ad networks. If your IP address is shared, t may be used to estimate general location and other technographics such as connection speed, whether you have visited the service in a shared locat on, and type of device used to visit the serv ce They may aggregate informat on about our advertising and what you see on the service and then provide auditing, research and reporting for us and our advertisers[J.; ;}i,] We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole d scretion, believe necessary or appropriate In order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party the safety of the public or any person, to prevent or stop any illegal, uneth cal, or legally actionable act v ty or to otherwise comply with applicable court orders, aws, ru es and regulations

Where and when is information collected from customers and end users?

We will collect personal informat on that you subm t to us. We may also receive personal informat on about you from third parties as described above

Could my information be transferred to other countries?

We are incorporated in Kenya Informat on collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the wor d, and may be viewed and hosted anywhere 1n the world, including countries that may not have aws of general apphcabihty regulating the use and transfer of such data To the fullest extent allowed by appltcable law, by using any of the above, you voluntarily consent to the trans­ border transfer and hosting of such information

Is the information collected through our service secure?

We take precautions to protect the securrty of your information We have phys cal, electromc, and managerial procedures to help safeguard, prevent unauthonzed access, maintain data security, and correctly use your informat on However, neither people nor security systems are foolproof, 1nclud1ng encryption systems  In add t1on, people can commit intentional cnmes, make mistakes or fa1I to follow policies. Therefore, while we use reasonable efforts to protect your personal 1nformat on, we cannot guarantee its absolute security. If applicable law imposes any non-dIsclaImable duty to protect your personal mformat1on, you agree that intentional misconduct will be the standards used to measure our compliance with that duty

Can I update or correct my information?

The r ghts you have to request updates or correct ons to the information we collect depend on your relationship with us Personnel may update or correct their informat on as detailed m our internal company employment policies Customers have the right to request the re striction of certain uses and d sclosures of personally identifiable information as follows You can contact us in order to (1) update or correct your personally dentifiable information, (2) change your preferences with respect to communications and other informat on you receive from us, or (3) delete the personally identifiable informat on maintained about you on our systems (subject to the following paragraph), by cancelling your account Such updates, corrections, changes and deletions will have no effect on other mformal on that we maintain, or information that we have provided to third parties m accordance with this Privacy Policy pr or to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your un que password and account information at all times_ You should be aware that it is not techno ogically possible  to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate Promptly after receiving your request, all personal information stored in databases we act vely use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and techmcally pract cable If you are an end user and wish to update, delete, or receive any mformat on we have about you, you may do so by contacting the organ zat on of which you are a customer

Personnel

If you are one of our workers or applicants, we collect informat on you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefrts to workers and screen applicants You may contact us in order to (1) update or correct your informat on, (2) change your preferences w th respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you Such updates, correct ons, changes and deletions will have no effect on other information that we maintain, or information that we have prov ded to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion

Sale of Business

We reserve the right to transfer information to a third party In the event of a sale, merger or other transfer of all or substant ally all of the assets of us or any of ts Corporate Affiliates (as defined herein), or that portion of us or any of its Corporate Affiliates to wh ch the Service re ates, or in the event that we discontmue our business or file a petition or have fi ed against us a petIt on in bankruptcy reorganization or simi ar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy

ATTlllates

We may d sclose information (including personal informat on) about you to our Corporate Affiliates For purposes of this Privacy Policy “Corporate Affil ate” means any person or ent ty wh ch direct y or indirectly controls, is controll ed by or  s under common control with us, whether by ownership or otherwise.Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance w th the terms of this Privacy Policy

How Long Do We Keep Your Information?

We keep your information only so long as we need ii to provide serv ce to you and fulfill the purposes described in this policy_ This is also the case fOf anyone that we share your information w th and who carries out serv ces on our behalf When we no longer need to use your information and there is no need for us to keep it to comp ly with our legal or regu atory obligat ons, we’ll either remove it from our systems or depersonalize it so that we can t identify you

How Do We Protect Your Information?

We implement a vanety of security measures to maintain the safety of your personal mformat on when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All suppl ed sens1tIve/credrt mformat1on Is   transmrtted via Secure Socket Layer (SSL) techno ogy and then encrypted mto our Payment gateway providers database only to be accessible by those authorized with spec al access rights to such systems, and are required to keep the information confidential. After a transaction, your pnvate information (credit cards, social security numbers, financials, etc.) is never kept on file_ We cannot, however, ensure or warrant the absolute security of any informat on you transm t to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, techn cal, or managerial safeguards

Governing Law

The aws of Kenya, excluding its conflicts of law rules, shall govern this Agreement and your use of our service  Your use of our service may also be subject to other local, state, national, or mternat1ona1  aws

Your Consent

By using our service, registering an account, or making a purchase, you consent to this Privacy Policy

Links to Other Websites

This Pnvacy Polley applies only to the Serv ces The Servtces may contain links to other websites not operated or controlled by We are not responsible for the content, accuracy or opIrnons expressed in such websites, and such websites are not investigated, morntored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect_ Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that webs te’s own rules and polic es. Such third parties may use their own cookies or other methods to collect information about you

Cookies

We use “Cookies” to identify the areas of our website that you have v1s ted  A Cookie is a small piece of data stored on your computer or mobile device by your web browser We use Cookies to persooatize the Content that you see on our webs te Most web browsers can be set lo disable the use of Cook es  However  1f you disable Cookies, you may not be able to access functionality on our websrte correctly or at all. We never place Personally Identifiable Information in Cookies

Kids’ Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally ident fiable information from anyone under the age of 13 !f You are a parent or guardian and You are aware that Your child has provided Us with Persooal Data, p ease contact Us If We become aware that We have collected Personal Data from anyone under the age of 13 without verificat on of parental consent, We take steps to remove that 1nformat on from our servers

Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below

Third-Party Services

We may d splay, include or make availab e third party content (including data, information, apphcat1ons and other products services) or provide links to third party webs tes or services (“Third- Party Services”) You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, valid ty copyright compliance, legal ty decency, quality or any other aspect thereof We do not assume and shall not have any liabil ty or responsibility to you or any other person or ent ty for any Third-Party Serv ces Third-Party Services and links thereto are prov ded solely as a con\lenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions

Facebook Pixel

Facebook pixel is an analyt cs tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. You can use the pixel to: Make sure your ads are shown to the right people. Facebook pixel may collect informat on from your device when you use the service_  Facebook pixel co llects information that is held in accordance with  ts Privacy Policy

Tracking Technologies

• Google Maps APls

Google Maps API is a robust tool that can be used lo create a custom map, a searchable map, check-in functions, display l ve data synching with location, plan routes, or create a mashup just to name a few ;);; Google Maps API may collect information from You and from Your Oevice for security purposes � Google Maps API collects information that 1s held m accordance wi th  ts Privacy Policy’.i},;.

• Cookies

We use Cookies to enhance the performance and funct1onallty of our service but are non-essential to their use  However, without these cookies, certain funct onahty like videos may become unavailable Of you would be required to enter your logm details every time you v s1t our service as we would not be able to remember that you had logged 1n previously

• Sessions

We use “Sessions” to 1den!Jfy the areas of our website that you have visited. A Sess on is a small p ece of data stored on your computer or mobile dev ce by your web browser.;):.;

Information about General Data Protection Regulation (GDPR)

We may be collectmg and usmg mformat1on from you 1f you are from the European Econom c Area (EEA), and In this sect on of our Pnvacy Polley we are gomg to exp am exactly how and why Is this data collected, and how we maIntaIn th s data under protection from bemg replicated or used m the wrong way

What is GDPR?

GDPR is an EU-w de privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have, over their personal data

What is personal data?

Any data that re ates to an 1dent1fiable or identified md1v1duaL GDPR covers a broad spectrum of information that could be used on rts own, or In comb1nat1on with other pieces of 1nformat on, to Identify a person  Personal data extends beyond a person’s name or email address. Some examples include financial 1nformat1on, pol1t cal opinions, genetic data, biometric data, IP addresses, physical   address, sexual orientation, and ethnic ty_ The Data Protect1on Principles include requirements such as

• Personal data collected must be processed in a fair, egal, and transparent way and should only be used in a way that a person would reasonab y expect.
  • Personal data shou d only be collected to fulfil a specific purpose and it shou d only be used for that purpose. Organ zat ons must spec fy why they need the personal data when they collect it
  • Personal data shou d be held no onger than necessary to fulfil its purpose
  • People covered by the GOPR have the right to access their own personal data They can a so request a copy of their data, and that their data be updated, de eted, restricted, or moved to another orgarnzat on

Why is GDPR important?

GDPR adds some new requirements regarding how companies should protect indiv dua s’ personal data that they collect and process. lt also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it’s simply the right thing to do. At Help Scout we strongly believe that your data privacy s very important and we already have solid security and privacy pract ces in place that go beyond the requirements of this new regulation

Individual Data Subject’s Rights – Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. We process or store all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days We are aware that rf you are working with EU customers, you need to be able to prov de them with the ability to access, update, retrieve and remove personal data We got you! We’ve been set up as self service from the start and have always given you access to your data and your customers data Our customer support team Is here for you to answer any questions you might have about working With the API

Contact Us

Don’t hes tate to contact us If you have any questions

• Via Ema1I 1nfo@savvycad com
  • Via Phone Number: +254202391205
  • Via this link· https:1/savvycad.com
  • Via this Address: Oaphton Court, Suite A4, Rivers de Drive, Westlands, Nairobi, Kenya